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Terms and Conditions

Terms and Conditions & Customer Service

Privacy & Security

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Our Payment Service Provider is Braintree. Braintree provides a secure payment gateway, processing payments for thousands of online businesses, including ours.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will not benefit from some of the features of our site.

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Ordering

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Mail Order sales only.

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Payment, Pricing & Promotions

Product Prices
All prices exclude postage and packing (shipping). Postage and packing is very reasonable and is charged on a total weight and destination basis. Shipping is calculated at the checkout before you commit to pay. All prices are shown including any VAT (sales tax). Note that customers outside the European Union (eg. customers in the USA, Canada, Australia, Norway etc) do not have to pay VAT (sales tax) and this is reflected in the prices shown when browsing.

Sales Tax (VAT)
If you are ordering from outside the European Union, you do not have to pay 20% VAT (Sales Tax). So you will be able to purchase from us for less!

By default, our web site you will show prices including sales tax. To see the correct prices please create an account including your address details: our web site will then detect your location and remove tax for non European Union customers. For example, if you are located in the USA it will then correctly display the lower prices you will pay.

What are the prices in my local currency (Dollars, Euros etc) ?

To convert prices into your local currency you can use a currency converter on the internet. Use Google to search the phrase "Universal Currency Converter" to find a suitable online tool. Remember that the actual conversion rates change all the time.

The invoice we send you will be in £ Pounds Sterling. You will have paid the equivalent in your local currency at the exchange rate set by your bank at the time of the transaction.

Payment Methods
We accept payment by most debit/credit cards and PayPal.
We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, American Express, Diners and JCB. Payment by credit card is made through Stripe, our secure payment gateway.

If you are an International customer, when you place your order your credit card company will convert the transaction to your own local currency.

We also accept payments by PayPal. Due to increasing online fraud, we may refuse to accept an order paid for with an unverified PayPal account.

We cannot take payments by phone, sorry.

We do not accept PayPal Echeque payments.

We do not accept international bank cheques, sorry. This is due to the large fees charged by UK banks to deposit cheques which are in a foreign currency.

Please do NOT send cash.

We do not accept payment by International bank transfer due to the large fees charged by UK banks. International bank transfers are slow and expensive; often the sender is not told that an intermediary bank will be used, and that this intermediary bank will deduct a large fee from the amount transferred. Also, bank transfers are slow and difficult to keep track of.

We do NOT accept Western Union or MoneyGram.

We do not offer 'cash on delivery'.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Payment Security
Please be assured that when you pay by credit or debit card using Sage Pay or PayPal you are taken to a fully secure independent payment web site.

How do I pay in my own currency?
All prices and transactions are in £ UK Pounds Sterling. All purchases must be paid for in UK Pounds Sterling. When you pay using your debit or credit card or a payment system such as PayPal, you will be charged your local currency equivalent of the UK pound sterling price at the exchange rate set by your bank at the time of the transaction. This is all done for you.

What are the "£" and "€" symbols?
£ is the currency symbol for UK pounds Sterling. € is the currency symbol for Euros, the currency of most countries in the European Union.

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Viewing Orders

If you have created an account with us you can view your order history by logging in to your account. If you have not created an account and you would like to know your order status please contact us. Emails will also be sent to you informing you of your order progress. If you do not receive emails, please contact us; it often means there is a mistake in the email address you have provided.

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

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Updating Account Information

You can update your account information by logging in to your account at any time. Please note that this will not retrospectively change your details on any completed orders. If you need to amend your details (your shipping address for example) for a completed order please email us or phone us urgently and we will do our best to amend the order before it is shipped.

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Sales Tax (VAT)

Orders shipped to customers in the European Union (EU) will have VAT (Value Added Tax) charged at current rates. Orders shipped to countries outside the EU are NOT charged any VAT. Shipping destination determines whether VAT is chargeable. Any VAT charged is shown on your order.
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About Us

SkillToyz.com is owned and run by New Heart Trading. We are based in the UK and are completely dedicated to your total satisfaction.

We do not have a shop, we only sell through the internet, no visitors please.

Our Contact details:

New Heart Trading
8 Milverton Road
Winchester
Hampshire
SO22 5AU
United Kingdom

Telephone: 01962 217277 *

* We are not always able to answer the phone. For the quickest reply, please email us!

Please leave a message if we cannot answer stating your name and query.

Office hours are 9:30 to 16:00 GMT Monday to Friday.

Email: sales@skilltoyz.com

Address:

New Heart Trading
8 Milverton Road
Winchester
Hampshire
SO22 5AU
United Kingdom

VAT Number: GB901915346

Established in 2005.

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