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Shipping

Shipping and Delivery Information
 
Shipping Charges

Shipping charges start from as little as:

UK £3.49                      (Order value up to £30.00) 
Europe £3.64                 (Order value up to £20.00)
Rest of World £2.57      (Order value up to £20.00)*

* No VAT (Sales Tax) is charged on goods or shipping where the shipping address is outside the European Union.

How is shipping cost calculated?
Shipping charges are based on weight, destination and order value.

Where can I see how much my shipping will cost?
All available shipping methods and shipping charges are displayed when you view your basket before you check out (before you pay). 

Shipping Lead Times
Orders are usually shipped within two working days of receipt of payment. We ship orders on Mondays, Wednesdays and Fridays. We do not ship on Tuesdays, Thursdays or weekends.

The cut-off time for shipping is 1pm (13:00 GMT).

Orders received after 1pm Monday will be shipped the following Wednesday.

Orders received after 1pm Wednesday will be shipped the following Friday.

Orders received after 1pm Friday will be shipped the following Monday.

We do not offer a guaranteed next day delivery service.

Shipping Destinations
We ship Worldwide, with a few exceptions. If your country is not listed please contact us.

Shipping Methods
UK – First Class Royal Mail Packet, First Class Recorded, Special Delivery.

Overseas: Royal Mail Air Mail, International Tracked and Signed, International Signed.

Shipping Times
Shipping times vary and depend on the performance of the carrier. All orders are delivered by your National Post Service. Typical shipping times are:

UK 1 working day
Europe 5 to 10 days
USA 7 to 14 days *
Rest of World 14-28 days.

The above is a guide only. Shipping times are not guaranteed.

You will be sent an email when your order is shipped. If you do not receive an 'order shipped' email please contact us. In the event of non-delivery your package will be returned here.

Packages in the USA sent by a tracked shipping service (ie. not Air Mail) are trackable via USPS with the tracking reference provided.

* Shipping to the USA is presently slower due to new Homeland Security policies and typically takes 14 days or longer. To quote UK Royal Mail:

“Since November 2010, the United States Department of Homeland Security has increased security measures for items carried on passenger airlines. As a result, mail entering the US from around the world, and including the UK, that would normally be sent via passenger aircraft must now travel by other means, including ships and cargo planes. These ongoing security issues are continuing to cause delays to items bound for the US.” Source: Royal Mail

UK Delivery Options
You can choose First Class or First Class Recorded (Signed For) which has the added benefit of being trackable. The postage charges will be shown for each service. Special Delivery is used for higher value orders.

First Class Royal Mail
UK orders are normally sent by Royal Mail First Class post. First Class aims to deliver the next working day including Saturdays. However, delivery times are not guaranteed and are dependent on the performance of the carrier.

International Delivery Options
International delivery times are not guaranteed but should only take about 4 days for Western Europe, 5 days to Eastern Europe, or 7 days for the USA and rest of the World. Delivery times will vary according to the performance of your National Post Service. The packets are delivered by your national mail service.

In the event of non-delivery your package will be returned here. Please contact me if you have not received your international order within 14 days of payment. Please feel free to contact me before this if you have any concerns!

You can choose to have your order shipped by either Royal Mail Air Mail or International Signed/International Tracked and Signed. No other shipping methods are available.

Air Mail
Air Mail is ONLY used for lower value orders. Air Mail is NOT trackable. Air Mail is NOT signed for. Air Mail is  NOT available for some high risk countries. It is ideal for cheap shipping of low value orders. Delivery times are similar to International Signed/Tracked.

International Signed
Royal Mail "International Signed" is a secure insured signed-for Air Mail service. A signature is taken at the destination. Limited tracking is usually available with a reference number which can be provided on request.

International Tracked and Signed
Royal Mail "International Tracked and Signed" is a secure insured signed-for Air Mail service which is also trackable through your national postal service provider.

Trackable - all items are tracked until they leave the UK, and in some cases on arrival in the destination country. Check the progress of your item online until it reaches the destination country's postal service as a registered item. The International Tracked and Signed tracking reference can be supplied on request. You can track the item while in the UK on the Royal Mail web site at http://www.royalmail.com/portal/rm/track. Once the item leaves the UK your National Post Service is responsible for tracking and delivering the item.

Insured - cover of up to £250 or £500, depending on the destination.

International Signed/International Tracked and Signed delivery times vary but can be within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world. This varies greatly.

Insurance
All items are sent fully insured. In the unfortunate and rare event of an order going missing a claim for compensation will be made by us for the lost items. Once a successful claim has been made, you will be refunded or a replacement order will be sent.

In the UK a claim for lost post can be made after 15 working days.

If the item was posted internationally, we can submit a claim after 30 days.

How much will shipping cost me?
To find out how much goods will cost to ship to you, add those items you are interested in to your basket and go to the checkout. It will then tell you the shipping charge based on the total order value, weight and shipping location. Doing this does NOT commit you to any purchase!

Per conoscere l'importo comprensivo delle spese di spezione, aggiunga in prodotto da Lei scelto al carrello, e prosegua cliccando su "checkout now", inserendo il Suo indirizzo il sistema calcolerà le Sue spese di
spedizione. Questa procedura non comporta alcun acquisto!

Um herauszufinden wie viel Waren kosten um zu Ihnen zu versenden, addieren Sie jene Einzelteile, die Sie innen zu Ihrem Korb interessiert sind und gehen Sie zur Prüfung. Sie erklärt Ihnen die Verschiffengebühr dann, die lose auf dem Gesamtgewicht der Produkte und Ihrer Position basiert. Das Handeln dies legt Sie NICHT an irgendeinem Kauf fest!

Pour découvrir combien les marchandises coûteront d'embarquer à vous, ajoutez ces articles que vous êtes intéressé dedans à votre panier et allez au contrôle. Il t'indiquera alors la charge d'expédition lâchement basée sur tout le poids des produits et de votre endroit. Faire ceci ne vous commet à aucun achat !

Customers whose shipping address is within the European Union should be exempt from any import tax or duty charges. Customers with shipping addresses outside the European Union will be responsible for paying any import tax or duty charged.

Tracking Your Order

What is my tracking number?
If a tracking reference number is available it can be seen in the shipping  confirmation email that is sent. You can also view this information by logging into your account and viewing the order and shipping details. If you need help, please contact us.

Which packages can be tracked?
The following shipping services can be tracked:

UK - Royal Mail Special Delivery, Signed For

International - "International Tracked and Signed" and "International Signed".

Royal Mail First Class and International Air Mail is not trackable.

How to track an International Signed For package
International Packages shipped by the International Signed For service are trackable. Packages are handled by Royal Mail while in the UK and are given a UK tracking reference. They are passed to the appropriate National Postal Service once they reach the destination country after clearing customs. Most National Postal Services use the UK tracking reference. The UK tracking reference is in this format: RJ123456789GB. Please note that while a package is being processed by Customs Control, you will not see any changes to the shipping status.

While the package is in the UK, you can track it here:

http://www.royalmail.com/

Once the package arrives in the destination country, you can usually track the package online using your National Post Service web site. Tracking methods vary by country. We do not have a complete list but these include:

USA:
http://www.usps.com/

Italy:
http://www.posteitaliane.it/

Turkey:
http://www.ptt.gov.tr/

France
http://www.chronopost.fr

Hong Kong
http://hongkongpost.com/

Greece
http://www.elta.gr/

Canada
http://www.canadapost.ca

The Netherlands
http://www.tracktrace.nl

Note: it is not clear if you can track international packages in The Netherlands.

Lietuva, Ukraine, Slovenia, Slovakia
www.worktrace.com

UK
http://www.royalmail.com/

Other - use the 'Post/EMS' option.
www.track-trace.com

About tracking your package on USPS

Why does USPS online tracking say "We have received notice that the originating post is preparing to dispatch this mail piece"?

USPS can only be used to track your package once it arrives in the USA, clears US Customs and enters the USPS postal system. Until it clears US Customs, USPS will only report that the sender is preparing to dispatch the package. Sometimes packages can be stuck in US Customs for many days or weeks, particularly at busy times of the year. This is outside of our control.

Once the package enters the USPS postal system, USPS online tracking will report something like "Origin Post is Preparing Shipment". Delivery will then normally be within a few days, depending on the performance of USPS. Subsequently USPS will display a message saying "Your item was delivered" with delivery times and dates. If delivery fails, USPS will indicate when the delivery was attempted. USPS should leave a calling card if they cannot deliver and should try to redeliver the package again.